Zoom

I'm a new user, what should I do to get started using my Zoom Pro account?

Go to https://ufl.zoom.us/
Click on "Sign In" to view your Zoom profile or;
Click on "Host a Meeting" or "Join a Meeting" to start using Zoom.
For first-time users, the web browser client will download automatically when you start or join your first Zoom meeting, and is also available for manual download by visiting https://ufl.zoom.us/download

Which sign-in page should I use?

UFL Main Login for all UF Students, Faculty and Staff
UFH Shands Login for all Shands employees in Gainesville

If you have Shands and Gatorlink credentials, always use your Shands login

UFH Jacksonville Login for all Shands employees in Jacksonville

Where is the Zoom UFL-PHI Sign-in option?

The Zoom UFL-PHI Zoom instance has been consolidated into the main UFL account, and there is a single sign-in option for everyone. User accounts that were previously assigned to the UFL-PHI instance are now assigned to a dedicated ‘UF PHI’ group inside the main UFL Zoom instance.

How can I verify if my Zoom account is in the UF PHI group?

Your Zoom profile page in the UF portal will indicate ‘UF PHI’ in the ‘User Group’ section. You can access the profile page via the following link: https://ufl.zoom.us/profile. If you need assistance with your group membership, please contact the Help Desk.

Inactive Zoom User Account Policy

Inactive Zoom user accounts are deleted to maintain adequate license compliance. A user account is considered inactive when it hasn't been signed in within a 9-month period.
When a user with a deleted user account signs in to Zoom, a new account will be automatically created. Note that any previously scheduled meetings would no longer be available and need to be recreated. To ensure that your scheduled Zoom meetings and settings remain available, you must sign-in to the Zoom client or website at least once every 9 months.

Increasing Meeting Security:

Zoom has provided a new administrative control to better secure different types of Zoom meetings called One-Security. This feature enforces that all Zoom meetings are secured with either a Waiting Room, a passcode, or that only authenticated individuals can join. If none of the three options are enabled by the user for a meeting, the Waiting Room will be activated by default.
For additional information regarding Zoom's meeting security features, you may also visit: https://elearning.ufl.edu/keep-zoom-secure.

Can I connect with more than 300 people in a meeting?

Webinar Licenses are available if your meeting numbers exceed 300 participants. More info can be found here.
All UF Faculty/Staff/Students are automatically licensed for 300 person meeting rooms by default.

I already have a Zoom Paid Account. What happens to it?

You will receive an invitation asking you to migrate to the UF account, followed by a credit for any unused balance.
If you wish to maintain your paid account, you must change the contact e-mail address in your Zoom account to a non-ufl.edu account

To use Zoom with Outlook:

Go to https://support.zoom.us/hc/en-us/articles/200881399-Microsoft-Outlook-Plugin for detailed documentation.
If your Outlook plug-in stopped working after 10/1/22, ensure modern authentication is enabled.

1. Sign in to the UFL Zoom Portal.

2. Click Profile, then scroll down the page and find the section labeled Others.

3. Under Calendar and Contacts Integration, click Edit next to the email address.

Note: You should see Microsoft's blue window icon next to your email if you are using Office 365.

4. Click Office 365, then click Next.

5. Check Authorize with OAuth 2.0, if necessary.

Note: If Authorize with OAuth 2.0 is already checked, then you are already using OAuth 2.0 for authentication, and may click Cancel. You are not using basic authentication and do not need to take any other action.

6. Click Authorize.

7. Sign in with the credentials you use for Office 365.

Zoom in Canvas:

UF eLearning has prepared a number of step-by-step guides for faculty and students: https://elearning.ufl.edu/zoom/#zoom_in_canvas

What is Zoom AI Companion?

Zoom AI Companion is a feature that provides text summaries of Zoom meetings and chats, as well as providing live answers to questions about information shared during a live meeting. Additionally it can help create whiteboard content based on typed input. This feature is available to all UF Zoom licensed users. Check out the Zoom AI Companion Getting Started Guide for more information.
Zoom does not use any audio, video, chat, screen sharing, attachments or other communications-like content (such as poll results, whiteboard and reactions) to train Zoom's or third-party AI models. Refer to the Zoom Terms of Service for more details about Zoom’s usage of customer information.
Zoom AI Companion features are currently only available in Zoom meetings and cannot be utilized in Zoom webinars.

Can I integrate Zoom with other services?

We are only adding 3rd party integrations for other UF enterprise services such as Canvas, Mediasite, and Microsoft Teams. All integrations will have to complete a risk assessment before being implemented.

The Zoom App store has an app I want to use. Can I install it?

At this time, only Zoom Apps that are directly developed by Zoom will be approved for use at UF. No other 3rd party apps in the Zoom App store are allowed at this time.